Kolorz Nail & Hair Studio Info
- 3669 Lee Rd, Shaker Heights, OH 44120 United States of America
- +1 216-283-6245
- [emailprotected]
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best WLM Reviews
Very talented nail artist! And scheduler was very professional and checked with all techs to get me in next day.
I was turned away bc none of the 3 ladies wanted to do my nails- I’ve never been there. Then one asked to see my nails(I went for a color change) and informed me that it would take too much off of my nails to do them- I have regular polish and want to switch to gel… smh. It’s ALWAYS our own people.
I absolutely love this salon. Dee, is my nail tech and she is the best!! I have been getting my nails done for over 30 years and she is awesome
I came in only for a color change, at first I was told they were busy but I was the customer waiting. Then I was told that I would be waiting a long time because other customers would be coming in. Therefore I felt rejected I sat for about 30 minutes no service. Staff was rude and unprofessional. I like in a different city and came to get my nails done. It was wasteful and they need to polish up like they polish them nails!
Great experience very clean nice vibes and my nail tech is one of the best that I’ve ever had Dee does my nails
Kandace Myles did my gel mani/pedi. I was a walk-in, but she treated me like I had been her client for years. She listened, was professional, and friendly. I will see her again for service.
My nail tech Andrea is the best been with her for years I love this place
Amazing staff and service love the great prices and always happy with my services
Quick Facts About Kolorz Nail & Hair Studio
Kolorz Nail & Hair Studio has received a mix of positive and negative comments. Let's analyze the strengths and weaknesses of the place based on these comments.
Starting with the strengths, one of the most mentioned positives is the talent of the nail artists. Customers have praised their skills and have specifically mentioned fabulous technicians like Dee, Andrea, and Kandace Myles, who have provided excellent services to them consistently over the years. This indicates that the salon has a pool of talented and experienced professionals who have built a loyal client base.
Another strength highlighted by customers is the professionalism of the scheduler. The scheduler's effort to accommodate a customer for the next day shows good customer service and organizational skills. This attention to scheduling and ensuring customers are promptly attended to adds to the salon's positive reputation.
Additionally, many customers have appreciated the clean and pleasant atmosphere of the salon, describing it as having nice vibes. A clean and well-maintained salon is crucial to creating a welcoming environment for customers.
Regarding weaknesses, one common complaint is the unprofessional and rude behavior of staff members. Customers have reported feeling rejected and mistreated, with some even waiting for extended periods without receiving any service. This suggests a lack of effective communication and customer service skills among certain staff members. Such behavior could leave a negative impression on customers and may lead to loss of business and reputation.
Another area of weakness highlighted in the comments is the treatment received by a customer who wanted to switch from regular polish to gel. The customer was turned away and informed that it would be too damaging for their nails. This incident raises concerns about the knowledge and expertise of the technicians at the salon. It suggests a lack of understanding of the proper techniques and practices for nail care.
Lastly, a weakness mentioned is wait times and scheduling issues. Some customers shared their dissatisfaction with long wait times and delays in service, even when they had made appointments. This indicates a potential problem with time management and organization within the salon.
In summary, Kolorz Nail & Hair Studio has strengths in its talented nail artists, professional scheduler, and positive customer experiences. However, there are weaknesses in terms of staff behavior, lack of knowledge and expertise, and issues with wait times and scheduling. Addressing these weaknesses through customer service training, improved communication, and better time management can help the salon enhance its reputation and customer satisfaction.
